Accessing PAYE Services: Claiming Unemployment Repayment
The ‘Claim unemployment repayment 20XX’ service is accessed from PAYE Services in myAccount. The year defaults to the current tax year. Customers must first register for MyAccount to use the service.
Figure: PAYE Services in myAccount
Making a Claim for Unemployment Repayment
When a customer selects “Claim unemployment repayment 20XX” and no blocking rules have been broken, they will be brought to the claim screen which provides information on who can claim and when it can be claimed.
The customer should check that their records are correct. If any updates are required, they should select “Manage your tax 20XX”. They will be shown an overview of their current year details and can make any necessary changes e.g., declare non-PAYE income or claim additional tax credits. The customer can proceed when they confirm they have checked their records.
Figure: Unemployment Repayment claim screen.
Basis of the Claim
The customer will be asked to confirm the reason for their repayment claim. They should confirm if the reason refers to unemployment or going abroad.
Figure: Reason for unemployment repayment claim
Unemployed
If a customer confirms they are unemployed, they will be asked if they intend to resume employment before 31st December of the current tax year.
Figure: Intend to resume employment.
If “Yes” is selected, the customer is asked to input/confirm their bank account details. They then need to sign and submit their claim.
If “No” is selected, the customer is asked to confirm the reason for not returning to work. Options given are “Resuming education” and “Other”.
- If “Resuming education” is selected, the customer will be asked to state the name of school/college.
- If “Other” is selected, the customer will be asked to provide a reason they are not returning to work.
The customer is then asked to input/confirm their bank account details. They then need to sign and submit their claim.
Going Abroad
If a customer confirms they are going abroad, they will be asked to confirm their intended departure date and if they are leaving the state permanently.
Figure: Going abroad.
If “Yes” is selected, the customer is asked to input/confirm their bank account details. They then need to sign and submit their claim.
If “No” is selected, the customer is asked to confirm the intended duration of their stay abroad and if they intend to work abroad. The customer is asked to input/confirm their bank account details. They then need to sign and submit their claim.
5 Acknowledgement
When a customer signs and submits an online unemployment repayment claim, they will receive confirmation that their claim has been received and will automatically be set to e-Output if it is not already set.
Figure: Example of acknowledgement screen with confirmation of e-Output
6 Letters
A letter is automatically generated when a customer’s unemployment repayment claim is processed. The letter will be available in My Documents in all cases. If the customer is not set up for e-Output, they will also get a paper letter.